Every week, the Money team answers a reader’s financial dilemma or consumer problem. Today’s is…

I booked holiday parking with Purple Parking at Heathrow Airport via a website called Holiday Extras. I used the postcode provided but this kept taking me to the Terminal 3 staff car park. I eventually managed to find the public entrance for the parking and left my car. By this point I was very worried about missing my flight so hopped on a bus to the airport. When I returned, I was charged £682 for parking in the wrong place. Holiday Extras told me I was not even entitled to a refund of the original £203 I had paid them for parking.
Jas

Navigating the roads around Heathrow Airport can be stressful, confusing and expensive if you end up in the wrong place (I speak from experience).

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You told me the reason for this trip was that you were taking your late husband’s ashes to India, so it was already an emotional journey for you.

After you eventually found the car park, when you returned to the airport and tried to insert your ticket to leave, it would not open.

It turned out you had inadvertently parked in the wrong place, even though you believed you were following the correct instructions.